ORDER CANCELLATION

Muebles Casa India has an easy cancellation policy. If a customer changes his/her mind about the furniture after placing the order or places the order for the wrong product they can cancel the order (or parts of the said order) within 24 hours of the order confirmation or before the product is shipped; whichever is earlier.

Note: No cancellation requests will be approved after the product is dispatched from our warehouse. 

Our Customer Care Team will connect with the customer if all or any portion of their order is canceled. For prepaid orders that have been canceled, any amount paid will be credited to your original payment source once the cancelation is approved. For payments made using Debit Card, Credit Card, Net Banking, or Online Wallet the amount will be refunded into the source account within 7 to 10 business days from the time of the approval of order cancellation.

 

Cancellation/Delay in Delivery caused:

If the Customer’s Location is Unserviceable

In the situation when the product is not serviceable to the customers' location but the order still gets placed due to some system errors, Muebles Casa shall have the right, at sole discretion, to cancel or refuse any orders placed for the said product or at the concerned location.

Due to Government Directives

In conditions when Muebles Casa might be unable to fulfill timely delivery of orders because of government directives, natural disasters, or other miscellaneous causes, the brand will give the customers the option to wait or cancel their orders. 

Under such situations, customers can choose from either option:

  1. Muebles Casa will extend the date of delivery following the Government directives and the order will be dispatched and delivered after the Government guidelines are eased.
  2. Customers can also place a cancellation request by directly contacting our team via email or call. Upon cancellation of prepaid orders, the refund will be initiated within 4 days from the time when the cancellation request is approved.

 

Circumstances under which the Brand might cancel a particular Order 

Although, we always try to keep the stock inventory on our website updated, mueblescasa.in reserves the right to cancel your order or parts of your order and inform you about the same via, mobile text, email, or call conveying the message about the shortfall in the quantity of product(s) ordered by you. In all such circumstances, we reserve the right to either cancel your order or deliver fewer products than the quantity you ordered with prior notice.

Under such instances any advance payment made for the canceled order will be transferred to the original source of payment. 

 

For any further queries or clarification related to order cancellation or our return policy, you can get in touch with our customer care team at: (NUMBER) or write to us at (GMAILID)